Do I have to connect via the Internet?
Yes. All of the trading platforms we offer send your orders
through the Internet. If you are not connected to the Internet
you will not be able to send orders electronically. Although
you may phone in orders to our trading desk, please be aware
that higher costs are associated with phone in orders. Contact
one of our support representatives at (909) 396-8899 for more
information on our phone in fees.
How can I determine my Internet connection speed?
You can test your DSL, Cable or dial-up modem speed free
by clicking
here.
Do you support satellite connections?
No. The data on our platforms is streaming and satellite
data is transmitted only in short bursts. Using a satellite
connection may result in your software being randomly disconnected.
How can I determine my IP address on my computer?
Go to your Start button on the bottom left hand of your computer.
Go to Programs, and access "Command Prompt." At the prompt,
which will look something like this: "C:\>" If you are running
Windows NT or Windows 2000, type in "ipconfig" If you are
running Windows 98, type in "winipconfig." After you have
typed in the command, your computer will display a Windows
IP Configuration. It will look like this:
IP Address - (IP address = series of 4 numbers separated
by dots)
Subnet Mask - (Another series of numbers)
Default Gateway - (Another series of numbers)
The IP address listed will be your computer's IP address.
How can I ping an IP address on my computer to find if the
connection is working?
Enter the command prompt, and after the "C:\>" type "ping
(IP address) -t". This will give you a continuous ping of
the IP address, in which you can see the response in milliseconds
denoted by time. Anything past 350 milliseconds can lead to
disconnection from the software. If you see anything displayed
that says "request timed out" or "destination unreachable,"
it means that either the other party is using a firewall,
or the connection is so poor that no response is received.
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